You can tell which site you purchased the tickets from by the following differences.
The two webshops are visually different from each other. You can tell the two webshops apart by comparing the address (URL). One webshop has the address www.starticket.ch and the other www.seetickets.com/ch.
Another way to find out in which shop you ordered the tickets is described below: First visit the page of the webshop www.starticket.ch. Search for the event in question. If you are then redirected to the webshop www.seetickets.com/ch, this means that the order was also placed via the webshop www.seetickets.com/ch. It is therefore not visible in your account. However, if you remain in the webshop www.starticket.ch, you can order tickets as usual. You can find more information about the webshop www.starticket.ch here.
Differentiation based on the sender of the confirmation email
As soon as an order has been successfully completed, you will receive a confirmation e-mail (check your spam folder if needed). If you ordered the tickets via the webshop www.starticket.ch, the sender of the message will be "email@example.com". If you have completed the order via the webshop www.seetickets.com/ch, you will receive an e-mail from the sender "firstname.lastname@example.org".
Differentiation by order number
Orders placed via the webshop www.seetickets.com/ch have an order number that starts with the number 1. The numbers of orders placed via the webshop www.starticket.ch start with the number 6 or 7.
Differentiation according to the printing location of the tickets
Tickets that have been ordered via the webshop www.seetickets.com/ch can be found in the attachment of the confirmation email. For orders placed via the webshop www.starticket.ch, the tickets are located in the corresponding See Tickets account.
Why does See Tickets have two webshops?
Overview Since 2020, See Tickets (formerly Starticket) has been a member of the See Tickets International Group. This creates many new possibilities through synergies. For this reason, the opportunity was taken and it was decided to completely ...
How can I print my tickets?
This article contains the description of printing tickets which were ordered using the webshop www.seetickets.com/ch. Instructions on how to print tickets, which were purchased in the webshop www.starticket.ch can be found here. Once an order has ...
Why can't I find the tickets in my See Tickets account?
In the first phase, See Tickets accounts are not yet transferred to the webshop www.seetickets.com/ch. For this reason, it is not necessary to register when purchasing tickets via the ticket shop www.seetickets.com/ch. If you have logged into your ...
What does the ticket protection include?
Ticket protection from Allianz Assistance refunds the cost of tickets you have bought should you suffer from an accident, illness, etc. You are also covered against theft at the event. You can consult the GTC here. If you are unable to attend an ...
What do I do if I have lost the tickets or can no longer find them?
You can print out the tickets at any time via our customer service area. In the customer service area, enter the order number (reference number) and the zip code, phone number or email address in the corresponding fields. A page will open with the ...