What does the ticket protection include?

Ticket protection from Allianz Assistance refunds the cost of tickets you have bought should you suffer from an accident, illness, etc. You are also covered against theft at the event.

You can consult the GTC here.

If you are unable to attend an event due to an insured incident and wish to submit a claim, visit the online claims portal www.allianz-protection.com.

Please note that it is the insurance company (Allianz Assistance) and not See Tickets that decides on any reimbursement. It is therefore always necessary to contact the insurance company directly in order to claim a refund.

• Related Articles

• What happens if an event is postponed or cancelled?

  The organiser decides on the postponement or cancellation of an event. As soon as the organiser officially confirms a postponement or cancellation, we inform all customers by e-mail about the further procedure and publish the information on our ...

• What do I do if I have lost the tickets or can no longer find them?

  You can print out the tickets at any time via our customer service area. In the customer service area, enter the order number (reference number) and the zip code, phone number or email address in the corresponding fields. A page will open with the ...

• How can I cancel or change my order?

  Completed orders are excluded from exchange or return. For this reason, subsequent changes or cancellations are not possible. An exception is the cancellation of an event without replacement. Further information on cancelled events can be found here. ...

• How can I print my tickets?

  This article contains the description of printing tickets which were ordered using the webshop www.seetickets.com/ch. Instructions on how to print tickets, which were purchased in the webshop www.starticket.ch can be found here. As soon as an order ...

• How do I know which webshop I purchased tickets from?

  You can tell which site you purchased the tickets from by the following differences.  Visual differences The two webshops are visually different from each other. You can tell the two webshops apart by comparing the address (URL). One webshop has the ...